The Old Vicarage

Date of Assessment: 28 October to 8 November 2024. The Old Vicarage is a residential care home providing personal care for up to 4 autistic people. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. There were 4 people were using the home. People were protected and kept safe. Staff understood and managed risks. Staff worked in very creative ways to introduce more food types into people’s diets, and this was working well. We observed staff treated people with dignity and kindness. People were supported to experience a wide range of activities and broaden their horizons. Relatives and professionals were impressed by how staff were supporting people to be involved in decisions and get enjoyment from their lives. The registered manager promoted a learning culture. Staff had access to an extensive range of training, which included mandatory and condition specific training. Staff found the training really supported them to provide the best care possible for the people who used the service. Staff followed the Mental Capacity Act 2005 and associated code of practice guidance. They ensured the assessments were completed in a timely manner and were accurate. The care records clearly detailed people’s needs and were written in a person-centred manner. An effective quality assurance system was in place. The registered manager ensured the service put people first. They encouraged people to share their views and always looked to see what improvements could be made. There were enough staff with the right skills, qualifications and experience to meet people’s needs. Staff managed medicines well. Staff consistently reported the registered manager was approachable and really encouraged them to go the extra mile.