Balmaclellan

Notice of inspection This inspection was unannounced.

The service had a Manager who was in the process of registering with us and awaiting their registration certificates. This means that once registered they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

What we did before the inspection We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service.

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection We spent time with people who used the service. We spoke with two people who used the service, the manager, and three support staff. We reviewed a range of records. These included three people's care records, a variety of records relating to the management of the service, including audits and procedures were reviewed.

After the inspection We carried out telephone interviews with two relatives an advocate and four healthcare professionals who visit the home. While also continuing to seek clarification from the provider to corroborate evidence found. We looked at audits, support plans, reports and action plans.

The five questions we ask about services and what we found