Elmthorpe Convent Domiciliary Care

Staff members were trained to enable them to safely meet people's needs. Records evidenced that supervision meetings for staff were held regularly and staff told us they were well supported to perform their roles. People were supported to have maximum choice and control of their lives and staff provided them with care in the least restrictive way possible and acted in their best interests; the policies and systems in the service promoted this practice.

People's care plans were person-centred and focused on what was important to people. Care plans were regularly reviewed, and people were involved in the reviews. Staff supported people to maintain their faith and familiar lifestyle within the convent setting. People felt part of their community, within the convent and remained in close contact with the convent sisters. Being part of their lifelong 'family' gave people a sense of purpose and wellbeing. This gave an atmosphere of calmness and serenity in the building.

Relatives and staff spoke highly of the management; they found them approachable and supportive. Staff were given appropriate responsibility which was continuously monitored and checked by the manager. There were effective systems to monitor, maintain and improve the quality of the service and the registered manager worked closely with the senior sister to ensure care and support were provided appropriately, and in keeping with the ethos and traditions of the order.