Hillcrest Care Home
- Care home
- 34 beds
- No nursing
- Dementia care
- Registered since 2011
- North Yorkshire, Yorkshire and the Humber
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2016.
7 months
since the latest rating was published.
149 of 181
rated care homes in North Yorkshire are rated Good, like this one.
Hillcrest Care Home: inspection record
Rated Good in March 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Rosedale Nursing Home Not yet rated, 0.2 miles away
- G Maple Lodge Care Home Good, 1.1 miles away
- RI The Terrace Requires improvement, 2.2 miles away
- G Nightingale Hall Good, 2.6 miles away
- G Balmaclellan Good, 3.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 13 March 2026 (assessment visit 15 January 2026). Quoted under the Open Government Licence.
Date of Assessment: 25 February to 6 March 2026. The service is a residential home providing support to adults of all ages and people living with dementia. The home is registered for 34 people. At the time of our inspection there were 26 people living at the home.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The home and equipment were clean and well maintained. There was a detailed plan in place for refurbishment and redecoration of the home, this work was on going. Recruitment checks were in place prior to staff starting to work at the home. Staff were suitably trained, supervised and supported to deliver safe and effective care. Medicines were managed and administered safely. A new electronic medicines system had strengthened oversight and accuracy in medicines administration.
Risks to people were well managed, with detailed, person-centred assessments guiding safe care and support. Care planning was detailed, comprehensive and regularly reviewed, ensuring people’s needs, preferences and health conditions were clearly understood and met. Staff worked effectively with external professionals, ensuring continuity of care and timely escalation of concerns.
All staff we spoke with enjoyed working at the home. Staff told us they felt valued and were well supported by the provider and managers. There were strong systems for monitoring quality, learning from incidents and embedding improvements. The provider, managers and staff shared a culture of valuing people who lived at the home as individuals. There was commitment to providing caring, inclusive and responsive, person-centred care.
The provider and managers had robust systems of audit and oversight in place and worked very closely to ensure effective running of the home. The provider and managers showed a genuine commitment to continuous improvement, learning and development.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Emma Winckles
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 15 February 2022. Latest assessment published 13 March 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Sirtin Limited
- Ownership type
- Organisation
- Companies House number
- 06858140 (opens Companies House)
Getting help from North Yorkshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Yorkshire Council
- Ask for a care needs assessment
- Phone: 0300 131 2131, Monday, Tuesday and Thursday 9am to 5pm, Wednesday 9.30am to 5pm, Friday 9am to 4.30pm
- Support for carers
- Paying for care: North Yorkshire Council
Checked on the council's website, November 2026.
Common questions
- Does Hillcrest Care Home provide nursing care?
- No. The Care Quality Commission lists Hillcrest Care Home as a care home without nursing.
- How many beds does Hillcrest Care Home have?
- The Care Quality Commission's register lists 34 beds at Hillcrest Care Home.
- When was Hillcrest Care Home last inspected?
- The Care Quality Commission's latest rating for Hillcrest Care Home was published on 13 March 2026.
- Who runs Hillcrest Care Home?
- Hillcrest Care Home is run by Sirtin Limited.
- What is Hillcrest Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 13 March 2026.
Contact
- Phone
- 01748 834444
- Address
- Byng Road, Catterick Garrison, Richmond, DL9 4DW Map (opens Google Maps)
Compare nearby
- – Rosedale Nursing Home Not yet rated, 0.2 miles away
- G Maple Lodge Care Home Good, 1.1 miles away
- RI The Terrace Requires improvement, 2.2 miles away
- G Nightingale Hall Good, 2.6 miles away
- G Balmaclellan Good, 3.2 miles away