Queens Meadow Care Home

People were safeguarded from abuse. Risks to individuals and the environment were managed. There were generally enough staff to meet people's needs. The provider learned from accidents and incidents to mitigate future risks. Infection control processes were embedded into the service and staff followed government guidance in relation to infection control and prevention practices, in particular, relating to COVID-19.

People's needs were assessed before they moved into the home and on an ongoing basis. Staff were suitably trained and received regular supervisions. People were supported with their nutritional needs and to access a range of health care professionals. People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

A new manager had been recruited and was working their notice in another role at the time of the inspection. There was an interim manager in post who had worked in the home for over 15 years as the deputy manager. They were being supported by the regional manager and interim deputy manager. The atmosphere in the home was calm and relaxed. The provider had quality assurance processes in place which included regular audits by management in the home as well as the regional manager. People and relatives were regularly consulted about the quality of the service through surveys, meetings and reviews.