Washington Manor Care Home
- Care home
- 68 beds
- No nursing
- Dementia care
- Registered since 2011
- Washington, Sunderland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection improved it from Requires improvement to Good.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
73 of 86
rated care homes in Sunderland are rated Good, like this one.
Washington Manor Care Home: inspection record
Rated Good in November 2019, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Washington Lodge Requires improvement, 0.5 miles away
- G Washington Grange Good, 0.6 miles away
- O Holly House Care Home Outstanding, 0.6 miles away
- G Donwell House Good, 1 mile away
- G St Georges Residential Home Good, 2.1 miles away
About the service
From the Care Quality Commission's inspection report published 11 September 2020. Quoted under the Open Government Licence.
Washington Manor Care Home is a residential care home providing personal care to 59 people. The service can accommodate up to 68 people aged 65 and over.
What inspectors found
Prior to our inspection we received concerns about aspects of the care provided at the home. This was a targeted inspection to check on specific concerns we had about medicines management, staffing levels, dignity, responding to incidents and communication. The provider had been proactive in accepting these concerns and identifying areas for improvement. They sent us a detailed action plan to drive improvement and agreed to provide regular updates on their progress.
Read the rest of CQC's summary
People told us they were well cared for. They confirmed they felt safe and said staff treated them with respect.
People told us they received their medicines when they were due. Accurate records were kept to confirm which medicines staff gave to people. Management completed regular checks to ensure staff followed the agreed procedures.
There were enough staff to meet people's needs. Staff were visible around the home and resonded quickly to people's requests for assistance.
People felt they could give feedback about the home and their views were listened to. Relatives felt communication should be improved, especially the service being more proactive in keeping them updated.
Incidents and accidents were investigated and action taken to keep people safe.
Questions to ask when you visit
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Helen Clark
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)10 inspection reports, latest 11 September 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- St. Martin's Care Limited
- Ownership type
- Organisation
- Companies House number
- 02853138 (opens Companies House)
St. Martin's Care Limited runs 6 services, all in the North East. 6 are rated Good or Outstanding.
Other services run by St. Martin's Care Limited
- G Guisborough Manor Care Home Good. Care home, Redcar and Cleveland
- G Park View Care Home Good. Care home, North Tyneside
- G Willow Green Care Home Good. Care home with nursing, Darlington
- G Windermere Grange Care Home Good. Care home, Middlesbrough
Getting help from Sunderland City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sunderland City Council
- Ask for a care needs assessment
- Phone: 0191 520 5552, Monday to Friday 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Washington Manor Care Home provide nursing care?
- No. The Care Quality Commission lists Washington Manor Care Home as a care home without nursing.
- How many beds does Washington Manor Care Home have?
- The Care Quality Commission's register lists 68 beds at Washington Manor Care Home.
- When was Washington Manor Care Home last inspected?
- The Care Quality Commission's latest rating for Washington Manor Care Home was published on 28 November 2019.
- Who runs Washington Manor Care Home?
- Washington Manor Care Home is run by St. Martin's Care Limited. It runs 6 services, all in the North East.
- What is Washington Manor Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 28 November 2019.
Contact
- Phone
- 0191 467 0015
- Address
- Hollin Hill Road, Concord, Washington, NE37 2DP Map (opens Google Maps)
Compare nearby
- RI Washington Lodge Requires improvement, 0.5 miles away
- G Washington Grange Good, 0.6 miles away
- O Holly House Care Home Outstanding, 0.6 miles away
- G Donwell House Good, 1 mile away
- G St Georges Residential Home Good, 2.1 miles away