Wolsey House

People's care needs were risk assessed and care plans provided staff with the information they needed to manage the identified risk. Accidents and incidents were recorded and analysed. Risk assessments were reviewed following incidents to ensure the service was meeting the needs of people appropriately. Medicines were managed safely. People's medicine needs were risk assessed and they were supported to manage their medicines independently where appropriate. Staff were trained to administer medicines. Appropriate infection prevention and control measures were in place.

Recruitment checks were robust to ensure staff were suitable to work with vulnerable adults. During the inspection we observed appropriate levels of staffing to support the people who used the service.

The registered manager and staff demonstrated a commitment to people and they displayed strong person- centred values. Staff praised the registered manager and wider management team, they felt supported in their roles. The service worked in partnership with other health and social care organisations and the community to achieve better outcomes for people using the service.

People's views and decisions about support were incorporated in their care plans. This helped staff to support people in a way that allowed people to have control over their lives. There was a good culture within the service which had a positive impact on people.

Staff, people and their relative's views had been sought through regular contact, surveys and quality monitoring. Regular management and staff meetings were held. Regular meetings with people also took place where people had the opportunity to express what they thought about the service and whether anything could be improved.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people .

Based on our review of key questions safe and well-led, the service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. Care plans were detailed and person-centred. The care plans provided guidance for staff about how best to support people's needs and preferences; encouraging people's choice, control and independence.