Oak Mount Care Home
- Care home
- 21 beds
- No nursing
- Dementia care
- Registered since 2012
- Hangersley, Hampshire, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2015, most recently Good in October 2019.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
336 of 420
rated care homes in Hampshire are rated Good, like this one.
Oak Mount Care Home: inspection record
Rated Good in October 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI St Elmo Care Home Requires improvement, 0.4 miles away
- G Northfield House Good, 0.6 miles away
- G St Martha's Good, 0.9 miles away
- – Yarnley House Care Home Not yet rated, 0.9 miles away
- G Whitegates Care Home Good, 1.2 miles away
About the service
From the Care Quality Commission's inspection report published 2 October 2019. Quoted under the Open Government Licence.
Oak Mount Care Home is a care home, providing personal care to older people 65 and over, some of whom are living with dementia and mental health needs. The service can support up to 21 people.
What inspectors found
People and relatives consistently told us they were very happy with the care and support they and their loved ones received. Staff were extremely caring, thoughtful and kind and respected their privacy and dignity. They felt listened to and valued as individuals and their wishes were respected. We observed staff practiced these values in the support they provided. People were involved in decisions about their care and were encouraged to be as independent as possible. Staff were skilled at identifying when people were upset or worried and offered compassionate and gentle reassurance. The home was friendly, homely and welcoming. Family and friends could visit at any time and felt welcomed by staff who knew them well and involved them in daily life at the home.
Read the rest of CQC's summary
People and relatives told us they thought people were safe at Oak Mount Care Home and were very happy with the care people received. Robust recruitment processes were in place to ensure suitable staff were employed. There were enough staff on duty to meet people's needs and keep them safe. Risks to people's health and wellbeing had been identified and mitigated. Accidents and incidents were investigated by the registered manager to reduce the risk of reoccurrence and identify any learning. Medicines were well managed and staff received training in administering medicines. Staff understood their responsibilities in safeguarding people and referrals were made to the local authority when concerns were identified.
People were supported to access routine and preventative healthcare services to maintain their health and wellbeing. People had a choice of nutritious, homecooked foods which met their needs and preferences, and were offered assistance to eat their meals if required. Staff obtained consent from people for day to day decisions. People without capacity to make decisions were supported in line with the Mental Capacity Act 2005 to ensure their rights were protected.
Staff knew people very well including their likes, dislikes, preferences and wishes and were responsive to their care and support needs, including communication needs. People enjoyed a variety of activities at home and in the community, which enabled them to stay active and interact with others. People and relatives knew how to make a complaint if they needed to and felt confident it would be addressed.
The management team had developed a range of quality monitoring systems, such as surveys and audits, and feedback was used to help drive improvement. Where we identified issues during the inspection, these were raised with the registered manager and provider and were addressed straight away. People, relatives and staff spoke highly of the registered manager and provider. Staff felt very well supported by the registered manager and provider who were approachable and available for support and guidance.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask when you visit
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Deborah Churchward
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 2 October 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Oak Mount Care Home Limited
- Ownership type
- Organisation
- Companies House number
- 07947730 (opens Companies House)
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Oak Mount Care Home provide nursing care?
- No. The Care Quality Commission lists Oak Mount Care Home as a care home without nursing.
- How many beds does Oak Mount Care Home have?
- The Care Quality Commission's register lists 21 beds at Oak Mount Care Home.
- When was Oak Mount Care Home last inspected?
- The Care Quality Commission's latest rating for Oak Mount Care Home was published on 2 October 2019.
- Who runs Oak Mount Care Home?
- Oak Mount Care Home is run by Oak Mount Care Home Limited.
- What is Oak Mount Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 2 October 2019.
Contact
- Phone
- 01425 479492
- Address
- Narrow Lane, Ringwood, BH24 3EN Map (opens Google Maps)
Compare nearby
- RI St Elmo Care Home Requires improvement, 0.4 miles away
- G Northfield House Good, 0.6 miles away
- G St Martha's Good, 0.9 miles away
- – Yarnley House Care Home Not yet rated, 0.9 miles away
- G Whitegates Care Home Good, 1.2 miles away