Downview Residential Home

The service supported people with learning disabilities, autism and people who displayed behaviours which challenge. Staff did not wear anything that suggested they were care staff when coming and going with people.

People's experience of using this service: We received positive feedback about the service and the care people received. The service met the characteristics of good in the areas of safe, effective, caring and responsive and requires improvement in well-led.

The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways: People were encouraged and supported to make choices about their care and support. Staff used individualised communication techniques to support people to express themselves. People were supported and encouraged to maintain their independence through engaging in activities of their choice. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Quality assurance processes were in place to monitor and improve safety and quality in the service. However, these processes were not always consistent.

Staff roles and responsibilities were clear. There was a positive, open and empowering culture in the service.

People received safe care. Medicines were managed safely and there were enough staff to support people and keep them safe both in the home and in the community. People were supported by skilled staff with the right knowledge and training. Staff had respectful, caring relationships with people they supported. They respected people's dignity and privacy and promoted their independence. People's care and support met their needs and reflected their preferences. The provider upheld people's human rights.