Notrees

We found the following examples of good practice:

During the pandemic, an activities coordinator position was created. The activities coordinator had a positive impact, preventing social isolation during lockdowns and ensuring people were included in their local community.

Monthly audits of the infection prevention and control were completed. There was an associated action plan, which clearly listed steps that needed to be completed. Most actions related to the refurbishment of the premises. We asked the management team to review the content of the audit to cover other areas of infection control, such as use of personal protective equipment and staff practice.

There were sufficient supplies of personal protective equipment.

Most areas of the building were very clean. Daily walk arounds by the management team checked the cleanliness of each area in the service, as well as other aspects of care. We pointed out areas in the building where deep cleaning required more attention.

Hand hygiene points were available throughout the building. We observed staff perform hand hygiene between caring for different people.

The service ensured that visitors had their COVID-19 vaccination status and lateral flow test checked before entry to the main building. This ensured people's protection from the risk of infection.

The service worked closely with the local authority and clinical commissioning group to keep people safe.

Records regarding staff vaccinations showed only those eligible to work at the service were employed.

Essential caregivers and relatives were promoted to be part of people's everyday lives. Appropriate risk assessments and testing were in place.

The five questions we ask about services and what we found