Victory Socialcare Enterprise

Right Care: The provider had not ensured all staff were suitably trained or supported to perform their roles. Some staff required refresher training to ensure they had the knowledge and skills to safely meet people's needs. Staff did not receive regular supervision; however, staff felt the registered manager was supportive and approachable. Staff did not always follow risk assessments effectively. Medicines were managed safely however, guidance for staff relating to medicines which were prescribed on an 'as and when required' basis (PRN) needed more detail. There were enough staff. Staff were recruited safely and received an induction to ensure they had the skills and knowledge to undertake their role.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care plans were being updated to ensure people received person centred care. The service gave people care and support in a safe, clean, well-furnished environment. People were supported to make decisions following best practice in decision making and staff communicated with people in ways that met their needs.

Right Culture: The ethos, values, attitudes and behaviours of management and care staff were working towards ensuring people using services led confident, inclusive, and empowered lives. The provider worked closely with the local authority to create an action plan to improve the service and to embed these changes within practice however, further improvements were needed to ensure changes were fully embedded in practice. We have made a recommendation about this. People and those important to them were involved in planning their care and staff evaluated the quality of care supported to people, involving the person, their families and other professionals as appropriate. Systems were in place for communicating with people, their relatives and staff to ensure they were fully

involved. Feedback from people and their relatives was positive. Relatives told us they were happy with the service and care given.