Victory SocialCare Enterprise

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

There were also shortfalls in the quality of recording of information relating to recruitment. We have made a recommendation about this.

Despite the issues we found, people received person centred care. Relatives spoke positively about the care people received and the registered manager. They felt able to raise concerns and were confident these would be addressed. Staff knew people well and were knowledgeable about when to refer to other health professionals for advice and support. Staff provided a consistent, reliable service.

Staff developed and implemented individualised risk assessments which mitigated risks to people's safety and wellbeing. Care plans covered all aspects of people's lives and their preferences.

Systems were in place for communicating with people, their relatives and staff to ensure they were fully involved. Feedback from people and their relatives was positive.

People and their relatives were involved in making decisions about their care. Staff respected people's privacy and dignity and promoted their independence. People and relatives were aware of the provider's complaints procedure and felt confident to raise concerns.

Staff had good access to personal protective equipment to manage the risks associated with the spread of infection including COVID-19 and adhered to government guidance to protect people.