HIL CARE (EAST YORKSHIRE) LIMITED
- Home care
- Dementia care
- Registered since 2017
- West Carr, Hull, Yorkshire and the Humber
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
2 ratings
Rated Good at every inspection since 2019.
17 months
since the latest rating was published.
91%
of rated home care services in Hull are Good or Outstanding (90% across Yorkshire and the Humber, 88% across England).
HIL CARE (EAST YORKSHIRE) LIMITED: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Moorview Care (East Yorkshire and Hull) (Good, 0.4 miles away) and Platform (Hull) (Good, 0.5 miles away).
Nearest home care services:
- G Moorview Care (East Yorkshire and Hull) Good, 0.4 miles away
- G Platform (Hull) Good, 0.5 miles away
- RI Victory SocialCare Enterprise Requires improvement, 0.5 miles away
- – Nurses Alliance Limited Not yet rated, 0.7 miles away
- – SEVENTY FOUR HEALTHCARE LIMITED Not yet rated, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 2 June 2025 (assessment visit 31 March 2025). Quoted under the Open Government Licence.
Date of assessment: 8 April 2025 and 10 April 2025. This assessment was carried out in response to information we had received about the service. An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. HIL Care (East Yorkshire) Limited is a domiciliary care service providing support to people living with a learning disability and/or autism. At the time of our assessment 3 people were receiving support with their personal care.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People were protected from abuse. Staff understood their roles clearly and knew what was expected of them. Risks to people were assessed and reviewed on a regular basis. Internal and external procedures were followed to protect people from harm. People were given their medicines safely and in a timely manner. This was recorded on their medicines administration record (MAR) and medicines were stored safely and securely. People received support from staff who were recruited safely and received appropriate training.
Staff were kind and caring towards people. Relatives told us the staff communicated well with them to support their family members’ needs. Staff had clear knowledge of people's diverse needs, and it was clear that trusting relationships had been formed. People were treated with respect, dignity, and were supported to maintain their independence. The provider and staff had a strong ethos of person-centered care and placed people's wellbeing at the heart of their work. Systems in place to monitor the quality of the service were not always fully completed or recorded. However, the provider was aware of this and working with staff to make the requiredimprovements.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Susan Holling
- Registered with the CQC since
- What it provides
- Ambulance service, Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 26 July 2019. Latest assessment published 2 June 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 10186743 (opens Companies House)
Getting help from Hull City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hull City Council
- Ask for a care needs assessment
- Phone: 01482 300 300
- Contact adult social care online
- Support for carers
- Paying for care: Hull City Council
Checked on the council's website, November 2026.
Common questions
- Does HIL CARE (EAST YORKSHIRE) LIMITED provide nursing care?
- The Care Quality Commission's register does not list nursing care for HIL CARE (EAST YORKSHIRE) LIMITED.
- When was HIL CARE (EAST YORKSHIRE) LIMITED last inspected?
- The Care Quality Commission's latest rating for HIL CARE (EAST YORKSHIRE) LIMITED was published on 2 June 2025.
- Who runs HIL CARE (EAST YORKSHIRE) LIMITED?
- HIL CARE (EAST YORKSHIRE) LIMITED is run by HIL Care (East Yorkshire) Limited.
- What is HIL CARE (EAST YORKSHIRE) LIMITED's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01482 831233
- Address
- Unit 6, Newlands House, Newlands Science Park, Inglemire Lane, Hull, HU6 7TQ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Moorview Care (East Yorkshire and Hull) (Good, 0.4 miles away) and Platform (Hull) (Good, 0.5 miles away).
Nearest home care services:
- G Moorview Care (East Yorkshire and Hull) Good, 0.4 miles away
- G Platform (Hull) Good, 0.5 miles away
- RI Victory SocialCare Enterprise Requires improvement, 0.5 miles away
- – Nurses Alliance Limited Not yet rated, 0.7 miles away
- – SEVENTY FOUR HEALTHCARE LIMITED Not yet rated, 0.7 miles away