Moorview Care (East Yorkshire and Hull)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The service had effective safeguarding systems and processes in place and people were supported to stay safe. People were involved in their care and support plans and risk assessments were person-centred with the least restrictive option always considered. Outcomes were identified for people and appropriate referrals to external services were made to ensure people's needs were met. People had access to enough food and drink and mealtimes were set to suit people's individual needs.

Right Care: There were enough competent staff on duty to ensure people received safe care. Staff completed a comprehensive induction and supervision, and appraisals were used to develop and motivate staff. Staff treated people with kindness, dignity, and respect. People and their families were consistently positive about the caring attitude of staff. Care planning was focused on the person's whole life, including their goals, skills, abilities and how they preferred to manage their health.

Right Culture: Staff understood their responsibility to raise concerns and report incidents and near misses, and were fully

supported to do so. The service had a positive culture that was person-centred, open, inclusive, and empowering. Leaders and managers were available and led by example. Staff understood the service's vision and values and felt respected, valued, and supported. People, their families and staff were involved in the development of the service and managers ensured feedback was acted on to shape services and culture. There was a strong focus on improvement and learning at all levels.