The Willows Care Home
- Care home
- 17 beds
- No nursing
- Dementia care
- Registered since 2018
- Worcester, Worcestershire, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
- Phone: 0190520658
- Map (opens Google Maps)
At a glance
5 ratings
Its last inspection improved it from Requires improvement to Good.
20 months
since the latest rating was published.
125 of 156
rated care homes in Worcestershire are rated Good, like this one.
The Willows Care Home: inspection record
Rated Good in February 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI St Stephen's Care Home Requires improvement, 0.4 miles away
- RI Henwick Grange Requires improvement, 0.5 miles away
- – Greenhill Lodge Not yet rated, 0.7 miles away
- – Perdiswell Rose Care Home Not yet rated, 0.7 miles away
- G Northwick Grange Good, 0.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 17 February 2025 (assessment visit 11 November 2024). Quoted under the Open Government Licence.
The Willows Care Home is a care home providing personal care to up to 17 people. The service provides support to people over 65 who may live with dementia, physical disabilities and sensory impairments. The Willows Care Home accommodates people in one adapted building. At the time of our assessment there were 10 people using the service. The service was last inspected on 27 April 2023, with an overall rating of requires improvement. This assessment was prompted in part due to concerns raised about staffing levels, medication issues, peoples’ safety from falls, food quality and portion sizes, infection control, risk management, and general lack of record keeping.
- Safe Good
- Effective Good
- Caring Good
- Well-led Good
Read the rest of CQC's summary
We completed the assessment of the service between 11 November 2024 and 13 December 2024. We visited the service on the 25 November 2024. At this assessment, we looked at 19 quality statements in the key questions of safe, effective, caring and well-led.
The provider had processes in place to protect people from avoidable harm and abuse. Staff had received training in safeguarding and knew how to report any concerns to management. People’s care plans were personalised and reflected their needs and preferences. Risks to people were largely identified and recorded so their safety was protected. There were enough staff to meet people’s personal care needs, though an increase of staff would ensure improved observation for peoples’ safety. People were supported to have choice and control and were involved in planning their care. People were referred to other health agencies to promote their wellbeing. People knew how to give feedback. The manager was visible and supportive. Staff understood their roles and responsibilities. Systems were in place to monitor the quality of the service and care provided. Actions were taken to improve the service.
-
Safe
Good
We looked at all 8 of the quality statements within the key question of safe. This means we looked for evidence that people were protected from abuse and avoidable harm.
At our last inspection we rated this key question requires improvement. At this assessment this key question has improved to Good.
-
Effective
Good
We looked at 1 quality statement. This means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last inspection we rated this key question good. At this assessment we did not assess all quality statements within this key question. The overall rating for this key question remains good based on the findings at the last inspection.
-
Caring
Good
We looked at 3 quality statements. We looked for evidence that the service encouraged people to be independent and have choice and control over their lives. At our last inspection we rated this key question good.
At this assessment we did not assess all quality statements within this key question. The overall rating for this key question remains good based on the findings at the last inspection.
-
Well-led
Good
We looked at all 7 of the quality statements within the key question of well-led. This means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last inspection we rated this key question requires improvement. At this assessment this key question has improved to Good.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Catherine Dunmore
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 22 April 2023. Latest assessment published 17 February 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Green Range Limited
- Ownership type
- Organisation
- Companies House number
- 11260790 (opens Companies House)
Getting help from Worcestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Worcestershire County Council
- Ask for a care needs assessment
- Phone: 01905 768053, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Worcestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does The Willows Care Home provide nursing care?
- No. The Care Quality Commission lists The Willows Care Home as a care home without nursing.
- How many beds does The Willows Care Home have?
- The Care Quality Commission's register lists 17 beds at The Willows Care Home.
- When was The Willows Care Home last inspected?
- The Care Quality Commission's latest rating for The Willows Care Home was published on 17 February 2025.
- Who runs The Willows Care Home?
- The Willows Care Home is run by Green Range Limited.
- What is The Willows Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 February 2025.
Contact
- Phone
- 0190520658
- Address
- 2 Tower Road, Worcester, WR3 7AF Map (opens Google Maps)
Compare nearby
- RI St Stephen's Care Home Requires improvement, 0.4 miles away
- RI Henwick Grange Requires improvement, 0.5 miles away
- – Greenhill Lodge Not yet rated, 0.7 miles away
- – Perdiswell Rose Care Home Not yet rated, 0.7 miles away
- G Northwick Grange Good, 0.8 miles away