Henwick Grange
- Care home
- 56 beds
- Nursing care
- Dementia care
- Registered since 2011
- Worcestershire, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
7 ratings
Its last inspection moved it down from Good to Requires improvement.
12 months
since the latest rating was published.
24 of 156
rated care homes in Worcestershire are rated Requires improvement, like this one.
Henwick Grange: inspection record
Rated Requires improvement in October 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: The Willows Care Home (Good, 0.5 miles away) and Brookview Neurological Centre-Inspire Neurocare (Worcester) (Good, 0.7 miles away).
Nearest care homes:
- G The Willows Care Home Good, 0.5 miles away
- G Brookview Neurological Centre-Inspire Neurocare (Worcester) Good, 0.7 miles away
- RI St Stephen's Care Home Requires improvement, 0.8 miles away
- G Northwick Grange Good, 0.9 miles away
- G Constable House Good, 1 mile away
What inspectors found
From the Care Quality Commission's assessment published 8 October 2025 (assessment visit 8 May 2025). Quoted under the Open Government Licence.
Date of inspection: 22, 23 July 04 August 2025. Henwick Grange Care Home is a nursing home which provides nursing and personal care and treatment for disease, disorder and injury (TDDI) for up to 46 people. The service provides support to older and younger people and people living with dementia. It also provides support to people with physical disabilities. We found 2 breaches of legal regulations in relation to safe care and treatment and good governance. People did not always receive their topical medicines as prescribed and recording of medicines administration was not always accurate. The environment was not always well maintained or safe. Not all areas of the service were maintained to promote effective infection prevention and control practices, which had not been identified through the service’s governance systems. The provider had quality systems and processes in place; however, these were ineffective in identifying the concerns we found during this inspection. People and families were not always involved in their care planning but were aware of any changes in people’s health needs. Staff understood their roles and responsibilities, however, did not always follow best practice when delivering care to people. We observed both positive and negative interactions with people. The management team were responsive to our findings and started taking immediate action to make improvements.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last Inspection we rated this key question good. At this Inspection the rating has changed requires improvement: This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed. The service was in breach of legal regulation in relation to the safety of the environment.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last Inspection we rated this key question good. At this Inspection the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last Inspection we rated this key question good. At this Inspection the rating has changed to requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.At our last Inspection we rated this key question requires improvement. At this Inspection the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.At our last Inspection we rated this key question good. At this Inspection the rating has changed to require improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. The service was in breach of legal regulation in relation to leadership and governance at the service
Questions to ask when you visit
- Safe was rated Requires improvement on 8 October 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 8 October 2025. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 8 October 2025. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Well-led was rated Requires improvement on 8 October 2025. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Lisa Cliff
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)9 inspection reports, latest 16 November 2022. Latest assessment published 8 October 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Shaftesbury Care GRP LimitedBrand: Bondcare
- Ownership type
- Organisation
- Companies House number
- 07707240 (opens Companies House)
Shaftesbury Care GRP Limited runs 6 services in England, 1 of them in the West Midlands. 5 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Shaftesbury Care GRP Limited
- G Allan Court Good. Care home with nursing, Newcastle upon Tyne, North East
- G De Baliol Good. Care home with nursing, Northumberland, North East
- G Donwell House Good. Care home with nursing, Sunderland, North East
- G Hamilton House Good. Care home with nursing, Portsmouth, South East
Getting help from Worcestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Worcestershire County Council
- Ask for a care needs assessment
- Phone: 01905 768053, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Worcestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Henwick Grange provide nursing care?
- Yes. The Care Quality Commission lists Henwick Grange as a care home with nursing.
- How many beds does Henwick Grange have?
- The Care Quality Commission's register lists 56 beds at Henwick Grange.
- When was Henwick Grange last inspected?
- The Care Quality Commission's latest rating for Henwick Grange was published on 8 October 2025.
- Who runs Henwick Grange?
- Henwick Grange is run by Shaftesbury Care GRP Limited. It runs 6 services in England, 1 of them in the West Midlands.
- What is Henwick Grange's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 8 October 2025.
Contact
- Phone
- 01905 424705
- Address
- 68 Hallow Road, St Johns, Worcester, WR2 6BY Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: The Willows Care Home (Good, 0.5 miles away) and Brookview Neurological Centre-Inspire Neurocare (Worcester) (Good, 0.7 miles away).
Nearest care homes:
- G The Willows Care Home Good, 0.5 miles away
- G Brookview Neurological Centre-Inspire Neurocare (Worcester) Good, 0.7 miles away
- RI St Stephen's Care Home Requires improvement, 0.8 miles away
- G Northwick Grange Good, 0.9 miles away
- G Constable House Good, 1 mile away