De Baliol

Systems were in place to safeguard people from abuse. People told us they felt safe. People were cared for by a consistent and stable staff team who knew people well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives spoke positively about the caring nature of staff. One relative told us, "Sometimes when I come in, I can see her through the window of the door and I see staff comforting her which is really nice to see. It makes me feel they do care about my relative."

We observed that some staff were more confident and skilled when communicating with people who were living with dementia than others. Further dementia care training was planned.

People were supported to continue their hobbies both within and outside of the home. We spoke with the registered manager about further meaningful activities which staff could undertake with people in the 'dementia care unit' to help promote their engagement and wellbeing.

The home had a mini bus and people went out on trips to help ensure they remained involved in the local community where many of them had lived. Staff recognised the importance which animals, children and being outdoors had on people's wellbeing. One relative told us, "There is a lovely big garden and when the weather is better you can go out into the garden. There is also a play area for visiting grandchildren which is nice."

There was a cheerful atmosphere and positive culture at the home. Staff told us they felt valued and enjoyed working there.

A range of audits and checks were carried out to monitor the quality and safety of the service. The 'dementia care unit' was still relatively new and was developing. We discussed with the registered manager about ensuring their quality monitoring system included checking the experiences of people who had a dementia related condition. This was to make sure that best practice guidelines were followed.