Rated Care Homes

Crows Nest

G

Good

Rated on

Rating from the Care Quality Commission.

At a glance

  • 5 ratings

    First rated Requires improvement in 2015, most recently Good in August 2026.

  • 2 months

    since the latest rating was published.

  • 77 of 89

    rated care homes in Northumberland are rated Good, like this one.

Crows Nest: inspection record

Care home, 12 beds, Northumberland

Rated Good in August 2026.

Crows Nest: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Compare nearby

  1. G
    De Baliol Good, 0.4 miles away
  2. G
    Beachville West End Good, 0.7 miles away
  3. G
    Ashington Grange Good, 1.9 miles away
  4. G
    Woodhorn Park Good, 2.3 miles away
  5. G
    Wansbeck Care Home Good, 2.8 miles away

See all care homes in Northumberland

See all care homes in Ashington

What inspectors found

From the Care Quality Commission's assessment published 28 August 2026 (assessment visit 16 April 2026). Quoted under the Open Government Licence.

Date of assessment 22 May to 9 June 2026.

Crows Nest is a care home supporting up to 12 people. People in care homes receive accommodation and personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. At the time of our assessment 7 people were living at the service and only 5 people were receiving regulated activity. The assessment was carried out due to the length of time since the last assessment. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

  • Safe Good
  • Effective Good
  • Caring Good
  • Responsive Good
  • Well-led Good
Read the rest of CQC's summary

Crows Nest is a well-established service where people received care by staff who had worked at the service for many years. Staff understood people’s needs and the care and support provided was person centred. Communication between management and the staff was effective and the provider was good at responding to and acting when concerns were raised.

Care plans were updated regularly and contained key information to enable staff to provide support in line with best practice. People were involved in their care plans and were supported to understand these in a way that met individual communication needs.

Staff were kind and caring and spoke positively about people, treating them as individuals.

Staff received regular supervision, attended staff meetings, and had opportunities to feedback or comment on the support they received and how the service was operating. The manager and staff worked hard to continuously maintain standards and enhance people’s quality of life.

Staff training was not all up to date owing to changes in training provider. We discussed this during the assessment and managers took action to rectify this and implement a plan to ensure training was updated.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good.

    This meant people were safe and protected from avoidable harm.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

    At our last assessment we rated this key question good. At this assessment the rating has remained good.

    This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

    At our last assessment we rated this key question good. At this assessment the rating has remained good.

    This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the provider met people’s needs.

    At our last assessment we rated this key question good. At this assessment the rating has remained good.

    This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    Good

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

    At our last assessment we rated this key question good. At this assessment the rating has remained good.

    This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Questions to ask when you visit

  1. Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
  2. Visit at different times of day, including a mealtime.

Registration details

Registered with the CQC since
What it provides
Care home service without nursing
Who it supports
Learning disabilities or autistic spectrum disorder

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

7 inspection reports, latest 9 April 2019. Latest assessment published 28 August 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider
Ms Jo Ball
Ownership type
Individual

Getting help from Northumberland County Council

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions
Does Crows Nest provide nursing care?
No. The Care Quality Commission lists Crows Nest as a care home without nursing.
How many beds does Crows Nest have?
The Care Quality Commission's register lists 12 beds at Crows Nest.
When was Crows Nest last inspected?
The Care Quality Commission's latest rating for Crows Nest was published on 28 August 2026.
Who runs Crows Nest?
Crows Nest is run by Ms Jo Ball.
What is Crows Nest's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 28 August 2026.

Contact

Phone
01670 817696
Address
25 Prospect Place, Newbiggin By The Sea, NE64 6DN Map (opens Google Maps)
Read the full inspection report (opens the Care Quality Commission website)

Compare nearby

  1. G
    De Baliol Good, 0.4 miles away
  2. G
    Beachville West End Good, 0.7 miles away
  3. G
    Ashington Grange Good, 1.9 miles away
  4. G
    Woodhorn Park Good, 2.3 miles away
  5. G
    Wansbeck Care Home Good, 2.8 miles away

See all care homes in Northumberland

See all care homes in Ashington