Wansbeck Care Home

Care planning and risk assessments were in place but had not always been reviewed meaningfully. Some daily records were not person-centred or easily accessible. We have made a recommendation about this.

The registered manager needed to review their understanding and application of the duty of candour. We have made a recommendation about this.

The provider had plans in place to improve the review and storage of records.

The provider had identified areas for improvement, prior to our inspection visit, and had begun to implement changes and improvements.

People felt well supported and safe. Staff helped people promptly when they needed. Relatives had confidence in the ability of staff to keep their loved ones safe.

The environment was clean. The provider had made improvements to the safety of the environment in response to visits from external agencies. They had plans in place to complete more refurbishment.

Medicines administration was safe. Staff were trained, supervised and had their competence regularly assessed. Records were clear and stock checks and audits ensured the risks of errors were reduced. The provider had acted on the advice and support of external specialists.

There were sufficient staff to keep people safe. The provider had recruited more staff recently and reduced reliance on agency staff.

People were kept safe. The provider had relevant policies and procedures in place to reduce the risk of abuse. Staff reacted promptly to individual incidents and concerns.

Staff were recruited safely and felt they could raise concerns if they needed to.

People were supported to have maximum choice and control of their lives and to live in the least restrictive way possible and in their best interests; policies and systems in the service supported this practice.

Staff knew people well and wanted them to receive good quality care.

The provider had made a range of recent improvements to the safety of the building, including new locks and redecoration work. They had further refurbishment planned.

The provider worked well with external professionals.