The Gables Care Home

The home is a converted house in Bedlington Station. It has accommodation on the ground and first floor. There is no lift or stair lift to access the upper floor. There is a lounge area on the ground floor and a small dining room. People have access to shared bathroom and washing facilities and a shared laundry area. There is a secure courtyard area at the rear of the building where people can access the outside safely.

People's choices and individual needs were assessed and supported. Care plans followed the advice of key professionals. Staff training had been improved and there was evidence of an induction when new staff started at the service. People were supported to maintain their health and well-being and the service worked closely with a range of health professionals. People said they enjoyed the meals and were involved in setting menus and food preparation. Improvements had been made to the environment of the home, although further updating was required. We have made a recommendation about this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care plans had improved and contained more detailed information about how people should be supported and encouraged to live as healthy lives as possible. People were involved in a range of activities and were encouraged to access the local community whilst following current COVID-19 guidance. Contact with family and friends was positively encouraged.

Improvements had been made to the management of the service and increased quality management and audit processes were in place. An overview of the service by the provider needed to be fully formalised. We have made a recommendation about this. People and staff were involved in decision making. The service worked in partnership with a range of professionals.