The Willows

Staff had attended appropriate training in safeguarding and people told us they felt safe and knew how to raise any concerns. Risk assessments were completed, and people told us they were involved in decisions about their care; however, this was not always recorded. Safe recruitment practices were followed, and there were enough staff to meet people’s needs however they had not always been deployed effectively. This was immediately addressed, and we received positive comments about the changes that had been made.

People received care and support from staff who knew them well and had a kind, caring and respectful approach which maintained people’s dignity and independence.

At the last inspection responsive was rated requires improvement and we recommended the activities programme be reviewed and resources made available to provide meaningful activities for people. Some improvements were found however the deployment of staff made it difficult for meaningful engagement to happen consistently. The registered manager took immediate action to rectify this which had a positive impact on activities and engagement. They acknowledged that this needed to be sustained. Staff had identified if people were at particular risk of discrimination and social isolation and positive action had been taken to integrate people with the local community. People’s health care needs were well understood and staff worked well with other professionals to make sure people received appropriate and timely health care.

Governance systems were in place however they could be developed to ensure robust oversight of areas such as staff deployment, record keeping, involvement and activities.