Rated Care Homes

Victoria House

G

Good

Rated on

Rating from the Care Quality Commission.

At a glance

  • 4 ratings

    Its last inspection improved it from Requires improvement to Good.

  • 18 months

    since the latest rating was published.

  • 77 of 89

    rated care homes in Northumberland are rated Good, like this one.

Victoria House: inspection record

Care home, 9 beds, Northumberland

Rated Good in April 2025, up from Requires improvement.

Victoria House: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Compare nearby

  1. G
    Holmside Residential Care Home Good, 0.1 miles away
  2. G
    The Willows Good, 0.3 miles away
  3. G
    The Gables Care Home Good, 0.4 miles away
  4. G
    Birkinshaw Manor Good, 0.9 miles away
  5. G
    Chester Court Good, 0.9 miles away

See all care homes in Northumberland

See all care homes in Bedlington

What inspectors found

From the Care Quality Commission's assessment published 16 April 2025 (assessment visit 13 February 2025). Quoted under the Open Government Licence.

Date of assessment: 19 March to 3 April 2025.

Victoria House is a care home providing accommodation personal and nursing care to a maximum of 9 people including younger and older adults with a learning disability or autism, physical disability or mental health needs. At the time of our visit, 8 people were using the service.

  • Safe Good
  • Effective Good
  • Caring Good
  • Responsive Good
  • Well-led Good
Read the rest of CQC's summary

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.


At our last inspection, we identified breaches of legal regulation in relation to safeguarding people from abuse and good governance. At this inspection, improvements had been made and the provider was no longer in breach of regulations. The service was meeting the underpinning principles of right support, right care, right culture. There was an open culture, people were involved, consulted and were partners in their care. They were the main focus of care delivery and they received safe, person-centred care that met their needs. Systems were in place to encourage positive risk taking to maintain people's independence. Staff were valued, they were encouraged to speak up and give feedback. There were sufficient trained staff who worked well with other professionals to ensure people's needs were met safely. Records provided detailed guidance to ensure people received safe, consistent, person-centred care and support. Medicines were managed safely. The quality assurance system had become more robust to assess the standards of care in the service. Staff and leaders demonstrated a listening culture and were open to learning and improvements.

  1. Safe

    Good

    ​Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. ​ At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant people were safe and protected from avoidable harm.​

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the service met people’s needs.At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    Good

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Questions to ask when you visit

  1. Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
  2. Visit at different times of day, including a mealtime.

Registration details

Registered manager
Karen Haley
Registered with the CQC since
What it provides
Care home service without nursing
Who it supports
Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

3 inspection reports, latest 25 January 2023. Latest assessment published 16 April 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Ownership type
Organisation
Companies House number
05058107 (opens Companies House)

Getting help from Northumberland County Council

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions
Does Victoria House provide nursing care?
No. The Care Quality Commission lists Victoria House as a care home without nursing.
How many beds does Victoria House have?
The Care Quality Commission's register lists 9 beds at Victoria House.
When was Victoria House last inspected?
The Care Quality Commission's latest rating for Victoria House was published on 16 April 2025.
Who runs Victoria House?
Victoria House is run by Victoria House (North East) Limited.
What is Victoria House's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 16 April 2025.

Contact

Phone
01670 828396
Address
10-12 Victoria Terrace, Bedlington, NE22 5QA Map (opens Google Maps)
Read the full inspection report (opens the Care Quality Commission website)

Compare nearby

  1. G
    Holmside Residential Care Home Good, 0.1 miles away
  2. G
    The Willows Good, 0.3 miles away
  3. G
    The Gables Care Home Good, 0.4 miles away
  4. G
    Birkinshaw Manor Good, 0.9 miles away
  5. G
    Chester Court Good, 0.9 miles away

See all care homes in Northumberland

See all care homes in Bedlington