Red Roofs Residential Care Home

The registered provider also provides day care in the same building as the care home. This type of service is not regulated by the Care Quality Commission (CQC).

People's experience of using this service: Staff understood people's individual care needs and preferences and used this knowledge to provide them with flexible, responsive support. Staff worked in a non-discriminatory way and promoted people's dignity, privacy and independence.

The provider involved people and their relatives in planning and reviewing their care and deployed sufficient staff to meet people's individual needs and preferences. People were provided with food and drink of their choice which met their nutritional requirements.

Staff worked well together and communicated effectively with a range of other organisations. Training and supervision systems were in place to provide staff with the knowledge and skills needed to meet people's needs effectively.

Staff worked collaboratively with local health and social care services to ensure people had support when required. Systems were in place to ensure effective infection prevention and control. People's medicines were managed safely in line with their individual needs and preferences.

Staff were aware of people's rights under the Mental Capacity Act 2005 and supported people to have maximum choice and control of their lives, in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People felt safe living in the home. People's individual risk assessments were reviewed and updated to take account of changes in their needs. Staff knew how to recognise and report any concerns to keep people safe from harm. Staff recruitment practice was safe.

The registered manager provided strong, supportive leadership and was respected and admired by staff. A range of audits was in place to monitor the quality and safety of service provision. There was learning from significant incidents and any concerns or complaints were well-managed. The provider was committed to the continuous improvement of the service in the future.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was Good (published 11 May 2016). Since this rating was awarded, the provider has altered its legal entity and re-registered the service. We have used the previous rating to inform our planning and decisions about the rating at this inspection.