Enright View

Within the same grounds the provider had a second registered location, Heathcotes Enright Lodge, that provided the same service and could accommodate six people.

People's needs were assessed and managed and support plans were up to date and reviewed regularly. Staff were confident and skilled in managing incidents. Staffing levels had stabilised and staff had received training in how to support most people's specific needs.

Staff recruitment procedures were in place and staff had a probation period with training and shadow opportunity before they started to support people. Staff received regular supervisions to support and guide their practice.

Medicines were stored, administered and recorded safely.

The service was clean and well maintained. The service was following current guidelines for infection prevention and control.

There was a registered manager in post and staff were very positive about the support they received. Regular quality assurance audits to monitor the quality of the service were in place. Incidents and accidents were recorded and analysed for themes to learn lessons.

The service engaged the views of staff and people to continue improvements to the service.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting some of the underpinning principles of Right support, right care, right culture. Care was person-centred to support human rights and maximise choice, control and independence. Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives