Penncroft House

Audits were taking place and the regional operations manager visited the home and produced their own reports.

Staff told us the culture in the home had improved over the months since the home manager joined. They felt able to contribute their opinions and effective staff support was clearly important to the manager.

Staff had a visible presence throughout the home and feedback we received demonstrated there were sufficient numbers of staff. People provided positive feedback about the care they received from staff who had been safely recruited.

Risk assessments were in place which identified how risks should be reduced. Staff were able to demonstrate they understood people's individual risks and action needed. Some staff were not clear about their responsibilities in the event of a fire. This was shared with the home manager who took immediate action.

Medicines were safely managed as the administration and recording process was sufficiently robust. Some gaps were identified in recording associated with topical creams, although people told us these items were administered as prescribed.

People were protected from the risk of abuse. Staff had received safeguarding training and understood signs of abuse and how to report any concerns.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us they were listened to and in control of their day-to-day routines. If they had any concerns, they were able to report these to staff or to the manager who they spoke positively about.