Westdene Residential Home

Since the last inspection, the provider improved the quality of care records in relation to people's safety. Care records contained information about people's needs and risks. People's preferences and choices were considered and reflected within records. Fire safety issues had been addressed and regular fire drills carried out to ensure people's care needs were identified in the event of an emergency situation. Staffing levels had improved at night to meet people's individual needs.

Improvements to the environment had been made to make the home more dementia friendly by adding name boards to people's doors and painting the doors different colours to help people identify their own rooms.

Staff training was up to date, which meant staff had the appropriate knowledge and skills to carry out their role.

Medicines were managed safely. Staff received training and competency checks in relation to medicines.

Staff demonstrated a good level of understanding in relation to safeguarding. Appropriate referrals to the local safeguarding team had been made.

People, relatives and staff spoke positively about the registered manager and felt able to raise concerns and were confident that these would be addressed. People and relatives said they felt the service was safe and that people were well supported and received good quality care.

Staff knew people well and were knowledgeable about when to refer to other health professionals for advice and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Good systems were in place to protect people from abuse. The service had implemented an electronic recording system which had improved recording and oversight of care such as food and fluid charts and medicines.

People enjoyed the food provided and were supported to make sure they had enough to eat and drink.

The registered manager and provider were responsive to feedback and committed to improving the service.