Wickham Road

Wickham Road is a residential care home providing personal care to 2 people at the time of the inspection. The service can support up to 4 people.

Right Support The provider had acted to make improvements that were required after our last inspection. People now received care and support in a safer, cleaner environment because staff followed current practice in relation to infection prevention and control. The environment was well-equipped and well-maintained and met people's sensory and physical needs. People received support with their medicines to achieve the best possible health outcome. Staff supported people to have the maximum possible choice, control and independence and they had control over their own lives.

Right Care The service now had enough appropriately skilled staff to meet people's needs and keep them safe. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs. Staff and people cooperated to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.