Heron View Care Home

Regular health and safety checks of the premises and equipment were undertaken to make sure these were safe. Medicines were managed safely. People were supported to take their medicines as prescribed.

There were enough staff to support people and meet their needs. The provider carried out recruitment and criminal records checks to make sure staff were suitable to support people. Staff were well supported by managers and encouraged to improve their working practice when required.

People were satisfied with the care and support they received from staff. People's views were sought about how the service could improve and the provider acted on these.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was no registered manager in post at the time of this inspection. However, a new home manager had been appointed for the service. The home manager was suitably experienced, understood how people's needs should be met and had good oversight of the service.

There were systems in place to monitor and review the safety and quality of the service. Accidents and incidents were fully investigated and learning from these was shared with staff to help them improve the quality and safety of the support provided.

The provider worked proactively with healthcare professionals involved in people's care and acted on their recommendations to deliver care and support that met people's needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk