Peony Court

Health and safety checks were carried out of the premises and equipment to make sure they were safe. The service was clean and hygienic. Staff followed current infection control and hygiene practice, to reduce the risk of infection. Medicines were managed safely and people took their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were happy with the care and support they received from the service. They told us staff treated them well and they were kind and caring. Staff enjoyed working at the service. They were well supported and encouraged to put people's needs and wishes at the heart of everything they did.

People's relatives and friends were able to visit without any unnecessary restrictions and were warmly welcomed at the service.

The service was managed well. The registered manager was suitably experienced and understood how people's needs should be met. They had good oversight of the service and undertook audits and checks to monitor and review the safety and quality of the service. The provider undertook their own checks of the service to make sure the service was providing safe, high quality care to people. People's views were sought about how the service could improve and the service acted on these.

There were arrangements in place to make sure accidents, incidents and complaints were fully investigated, with people involved and informed of the outcome. Lessons learnt were shared with staff to help them improve the safety and quality of care and support provided.

Proactive working relationships had been developed with healthcare professionals involved in people's

care. The service acted on their recommendations to deliver care and support that met people's needs.