Wilhelmina House

The provider followed best practice guidance to prevent visitors to the home spreading COVID-19 infection. Staff supported people to keep in regular contact with relatives and loved ones through regular phone and video calls. Visitors did not enter the home to meet their relatives, they entered a conservatory area through the garden. This meant visitors did not come into contact with other residents or staff. All visitors were asked COVID-19 screening questions on arrival and had their temperature checked. A COVID-19 lateral flow test was carried out on visitors who were not on the national testing programme as part of keeping people safe.

To ensure people's well-being the provider continued to provide socially distanced activities such as chair exercises and arts and crafts, led by the activities officer.

The provider followed best practice in relation to new admissions to the home. People were admitted only with a negative COVID-19 test and were isolated for 14 days to reduce the risk of transmission of the virus, with ongoing testing.

The home had an area for staff to don and doff (put on and take off) personal protective equipment (PPE). Our observations during the inspection confirmed staff were adhering to PPE and social distancing guidance.

The provider had carried out risk assessments on all staff and people using the service to ensure they were taking all necessary steps to keep individual safe.

The provider trained staff and people using the service in relation to COVID-19, infection control and safe use of PPE.

Further information is in the detailed findings below.

The five questions we ask about services and what we found