Whitgift House
Care home with nursing, Croydon, 36 beds
Requires improvement
Rated on
Rating from the Care Quality Commission.
Whitgift House: inspection record
Rated Requires improvement in July 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2016. Rated Good in 2016 and 2018, then Requires improvement in July 2026.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published 3 months ago.
How it compares locally
- One of 10 Requires improvement care homes in Croydon, out of 112 with a rating.
- Larger than 7 in 10 care homes in Croydon.
What inspectors found
From the Care Quality Commission's assessment published 16 July 2026 (assessment visit 20 April 2026). Quoted under the Open Government Licence.
We assessed this service during 19 May – 3rd June 2026. Whitgift House is a care home with nursing providing support for 31 older people, including people living with dementia, physical disability and other complex needs.
This service was last rated good in December 2018. In this assessment we have rated this provider as require improvement. We found breaches of legal regulations related to good governance and safeguarding.
Read the full summary
We observed staff treating people with dignity and respect, supporting people patiently at mealtimes, and knowing people’s individual needs well. Care records we reviewed were detailed and included people’s social histories, and medicines management arrangements were safe.
However, the assessment identified areas where the service did not always provide consistently good outcomes. Several people, relatives and staff said there were times when there were not enough staff to meet people’s needs promptly, particularly for people who required 2 staff to support them. People reported delays with personal care and reduced opportunities for meaningful one-to-one engagement, with some people telling us they felt isolated in their rooms.
We found shortfalls in record keeping and oversight of safeguarding which meant we could not be assured they were maintaining accurate records to comply with their regulatory requirements to meet good governance standards and keep people safe from potential harm. We have asked the provider for an action plan in response to the concerns found at this assessment.
Leaders understood the need to strengthen governance, staffing oversight and the quality of activities, which included on-going recruitment of additional staff.
Overall, people experienced kind and respectful care from committed staff, but further work was needed to ensure staffing and governance arrangements consistently supported safe, responsive and well-led care.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment, the rating has changed to requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. The provider had processes and systems in place; however, they did not always follow their own procedures to ensure people were always kept safe.
The provider was in breach of legal regulation relating to safeguarding people from abuse and there was an increased risk that people could be harmed.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment, the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment, the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment, the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment, the rating has changed to requires improvement as we identified gaps in documentation and record keeping which meant we could not be assured they were maintaining accurate records for robust and effective oversight.
The provider was in breach of legal regulation relating to governance. We have asked the provider for an action plan in response to our concerns.
Questions to ask when you visit
- Safe was rated Requires improvement on 16 July 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 16 July 2026. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Contact and registration details
| Address | 76 Brighton Road, Croydon, CR2 6AB |
|---|---|
| Neighbourhood | South Croydon, Croydon |
| Phone | 020 8760 0472 |
| Website | www.whitgiftfoundation.co.uk |
| Registered manager | Solomon-Paul Ekuase |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 6 inspection reports, latest 3 February 2022 (opens the Care Quality Commission website) Latest assessment published 16 July 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | The Whitgift Foundation |
|---|---|
| Ownership type | Organisation |
| Charity number | 312612 |
The Whitgift Foundation runs 2 services in London. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by The Whitgift Foundation
- G Wilhelmina House Care home, CroydonGood
Nearest alternatives
- G Jordan Lodge Care home, 0.2 miles awayGood
- G Scott House Care home, 0.2 miles awayGood
- G James Terry Court Care home with nursing, 0.3 miles awayGood
- – Mary's Home Care home, 0.3 miles awayNo overall rating
- G Villa Maria Private Nursing Home Care home with nursing, 0.3 miles awayGood
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Whitgift House provide nursing care?
- Yes. The Care Quality Commission lists Whitgift House as a care home with nursing.
- How many beds does Whitgift House have?
- The Care Quality Commission's register lists 36 beds at Whitgift House.
- When was Whitgift House last inspected?
- The Care Quality Commission's latest rating for Whitgift House was published on 16 July 2026.
- Who runs Whitgift House?
- Whitgift House is run by The Whitgift Foundation. It runs 2 services in London.
- What is Whitgift House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 16 July 2026.