Villa Maria Private Nursing Home

Villa Maria Private Nursing Home is a care home providing personal and nursing care to people aged 65 and over and people with a disability. The service can support up to 26 people in one adapted building. There were 22 people living there at the time of the inspection.

People chose how they received their care and support. For example, people chose the times at which they got up in the morning and when they when to bed at night. They chose how they received personal care, the activities they engaged in and what they ate. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider monitored the quality of the service people received and made improvements where shortfalls were identified. Management arrangements had changed since our last supervision with a new registered manager in post supported by an operational manager. The registered manager and staff where clear about their roles and responsibilities and worked in partnership with health and social care professionals to meet people's needs. The provider sought feedback from people and their relatives and used this information to improve the service.