Tudor House Nursing Home

Staff received a suitable induction with ongoing training and support to care for people with dementia and nursing needs. People were supported to maintain their health and staff assessed and monitored their needs. People received food they enjoyed and were given food choices. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People liked the staff who supported them and developed good relationships with them. Staff knew people well and treated them with dignity and respect. People were involved people in their care. People's care plans were based on their needs and preferences and people received personalised care. An activity officer engaged people in activities they were interested in and people had enough activities to occupy them. The provider had a suitable process to respond to any concerns or complaints.

The provider had sufficient oversight of the service and carried out a range of checks to ensure standards remained high, although their checks of window restrictors and water hygiene required improvement. A registered manager was in post who understood their role and responsibilities, as did the director and staff. Staff felt well supported by the management team. People, visitors and staff told us the service was well-led and the provider engaged well with them.