Chestnut Lodge Care Home
Care home with nursing, Croydon, 42 beds
Outstanding
Rated on
Rating from the Care Quality Commission.
Chestnut Lodge Care Home: inspection record
Rated Outstanding in April 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Rated Outstanding in April 2026.
The latest rating was published 6 months ago.
How it compares locally
- One of 2 Outstanding care homes in Croydon, out of 112 with a rating.
- Larger than 8 in 10 care homes in Croydon.
What inspectors found
From the Care Quality Commission's assessment published 23 April 2026 (assessment visit 2 December 2025). Quoted under the Open Government Licence.
Date of Assessment: 9 December 2025 to 9 January 2026. The service is a care home with nursing providing support to males aged 18 years and above living with the experience of dementia, nursing needs, mental health conditions (including acquired brain injuries) and physical disabilities. The provider had an exceptional learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met people’s needs, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved relatives of people who took decisions on their behalf, and in their best interests, where they did not have capacity.
Read the full summary
People were treated with kindness and compassion. Staff protected people’s privacy and dignity, they treated them as individuals and supported their preferences. People had choices in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff wellbeing.
People were involved in decisions about their care. Staff provided information people could understand. People knew how to give feedback and were confident the provider took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. Staff worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
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Safe
Outstanding
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated outstanding. This meant people were protected by a strong and distinctive approach to safeguarding, including positive risk-taking to maximise their control over their lives. People were fully involved, and the provider was open and transparent when things went wrong.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Outstanding
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated outstanding. This meant service leadership was exceptional and distinctive. Leaders and the culture they created drove and improved high-quality, person-centred care.
Questions to ask when you visit
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 32 Elmwood Road, Croydon, CR0 2SG |
|---|---|
| Neighbourhood | Croydon town, Croydon |
| Phone | 020 3924 0970 |
| Website | www.bramleyhealth.co.uk |
| Registered manager | Maia Alcendor |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Bramley Health LimitedBrand: Bramley Health |
|---|---|
| Ownership type | Organisation |
| Companies House number | 03255953 (opens Companies House) |
Bramley Health Limited runs 4 services in London. 3 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Bramley Health Limited
- G Croham Place Care home with nursing, CroydonGood
- G Heron View Care Home Care home with nursing, CroydonGood
- RI Forest Lodge Care Home Care home with nursing, NewhamRequires improvement
Nearest alternatives
- G North Downs Villa Care home, less than 0.1 miles awayGood
- G Shepherds Corner Care home, 0.3 miles awayGood
- G Oak Field Care home, 0.4 miles awayGood
- RI Warm Melody Retreat Care home, 0.5 miles awayRequires improvement
- G Dunheved Lodge Care home, 0.5 miles awayGood
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Chestnut Lodge Care Home provide nursing care?
- Yes. The Care Quality Commission lists Chestnut Lodge Care Home as a care home with nursing.
- How many beds does Chestnut Lodge Care Home have?
- The Care Quality Commission's register lists 42 beds at Chestnut Lodge Care Home.
- When was Chestnut Lodge Care Home last inspected?
- The Care Quality Commission's latest rating for Chestnut Lodge Care Home was published on 23 April 2026.
- Who runs Chestnut Lodge Care Home?
- Chestnut Lodge Care Home is run by Bramley Health Limited. It runs 4 services in London.
- What is Chestnut Lodge Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Outstanding, published on 23 April 2026.