Warm Melody Retreat
Care home, Croydon, 4 beds
Requires improvement
Rated on
Rating from the Care Quality Commission.
Warm Melody Retreat: inspection record
Rated Requires improvement in August 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2021. Rated Good in 2021, then Requires improvement in August 2025.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published 14 months ago.
How it compares locally
- One of 10 Requires improvement care homes in Croydon, out of 112 with a rating.
- Smaller than 9 in 10 care homes in Croydon.
What inspectors found
From the Care Quality Commission's assessment published 14 August 2025 (assessment visit 12 November 2024). Quoted under the Open Government Licence.
Date of assessment: 14 November 2024.
Warm Melody Retreat is a residential care home for up to 4 adults with mental health needs. We carried out an assessment due to concerns about unlawful restraint. At the time of our visit there were 3 people using the service and only 1 person received the regulated activity.
Read the full summary
The assessment was prompted in part due to concerns received about disproportionate use of restraint. A decision was made for us to inspect and examine this concern. We found disproportionate use of restraint by staff. The provider responded by implementing immediate safety measures and ensured staff received updated training.
Risk management and person-centered care were lacking. The service did not consistently provide person-centered care or uphold the Mental Capacity Act. Risk assessments were not collaboratively developed, and recruitment and staff training needed further improvement. While infection control and medication management procedures were sufficient and followed by staff, premises maintenance was inconsistent. Essential safety checks were completed.
There was a lack of managerial oversight. A development plan covering 2024 to 2025, addressed some of the concerns found during this visit but it lacked clear objectives and timescales. The service was in breach of regulations relating to person centred care, need for consent, safe care and treatment, safeguarding service users from abuse and improper treatment, premises and equipment, staffing, good governance and notifications.
We have asked the provider for an action plan in response to the concerns found at this assessment.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last inspection we rated this key question good. At this inspection the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
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Effective
No rating
Effective – this means we looked for evidence that people's care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last inspection we rated this key question Good. At this inspection the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last inspection this key question was rated good. At this inspection the rating has changed to requires improvement. This meant the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
Questions to ask when you visit
- Safe was rated Requires improvement on 14 August 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 14 August 2025. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 14 August 2025. Ask about changes in management and what has changed since the report.
Contact and registration details
| Address | 52 Buxton Road, Thornton Heath, CR7 7HG |
|---|---|
| Neighbourhood | Thornton Heath, Croydon |
| Phone | 020 7018 6700 |
| Registered manager | Yvette Thomas |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 29 September 2021 (opens the Care Quality Commission website) Latest assessment published 14 August 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | RRC (GB) Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08252801 (opens Companies House) |
RRC (GB) Ltd runs 2 services in London. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by RRC (GB) Ltd
- G Restoration Residential Care Home Care home, SuttonGood
Nearest alternatives
- G Dunheved Lodge Care home, 0.2 miles awayGood
- G NAS House Care home, 0.3 miles awayGood
- G Heathvale House Care home, 0.3 miles awayGood
- G Thornton Lodge Limited Care home, 0.3 miles awayGood
- RI 21 Lucerne Road Care home, 0.4 miles awayRequires improvement
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Warm Melody Retreat provide nursing care?
- No. The Care Quality Commission lists Warm Melody Retreat as a care home without nursing.
- How many beds does Warm Melody Retreat have?
- The Care Quality Commission's register lists 4 beds at Warm Melody Retreat.
- When was Warm Melody Retreat last inspected?
- The Care Quality Commission's latest rating for Warm Melody Retreat was published on 14 August 2025.
- Who runs Warm Melody Retreat?
- Warm Melody Retreat is run by RRC (GB) Ltd. It runs 2 services in London.
- What is Warm Melody Retreat's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 14 August 2025.