Restoration Residential Care Home
Care home, Sutton, 4 beds
Good
Rated on
Rating from the Care Quality Commission.
Restoration Residential Care Home: inspection record
Rated Good in October 2022, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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Ratings published by the Care Quality Commission.
Inspected and rated 5 times since 2016. First rated Requires improvement in 2016, most recently Good in October 2022.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 4 years ago.
How it compares locally
- One of 58 Good care homes in Sutton, out of 63 with a rating.
- Smaller than 9 in 10 care homes in Sutton.
About the service
From the Care Quality Commission's inspection report published 12 October 2022. Quoted under the Open Government Licence.
Restoration Residential Care Home is a residential care home providing personal care to up to four people in one adapted building. The service provides support to people with mental health needs. At the time of our inspection there were four people using the service.
What inspectors found
People were safe at the service. Staff knew how to safeguard people from abuse. Staff managed risks to people's safety and wellbeing and understood what action to take to help keep people safe. The service was clean and hygienic. Staff followed current infection control and hygiene practice to reduce the risk of infection. The provider carried out regular health and safety checks of the premises and equipment to make sure these were safe. Medicines were managed safely. People were supported to take their medicines as prescribed.
There were enough staff to support people and meet their needs. The provider carried out recruitment and criminal records checks to make sure staff were suitable to support people. Staff were provided training to help them meet people's needs. Staff were well supported and encouraged to learn and improve in their role. Staff enjoyed their work and supporting people using the service.
Read the full summary
People were involved in planning their care and could state their choices for how this was provided. People's records reflected their needs and preferences. Staff knew people well and understood how their needs should be met. The provider checked with people at regular intervals that the care and support they received was continuing to meet their needs and sought their views about how the service could be continuously improved.
Staff supported people to manage their healthcare and medical conditions and made sure people could access support from healthcare professionals when needed. Staff encouraged people to eat and drink enough to meet their needs and to maintain a healthy diet.
People were satisfied with the care and support they received from staff. Staff were kind and treated people well. They respected people's right to privacy and to be treated with dignity. People were encouraged to be as independent as they could be with daily living tasks. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to undertake activities that reflected their interests and preferences. Relatives and friends were free to visit people without any unnecessary restrictions. The service had been designed and decorated to meet people's needs and people had a choice of comfortable spaces to spend time in.
The service was managed well. The registered manager was experienced, understood how people's needs
should be met and had oversight of the service. They undertook checks at regular intervals, to monitor, review and improve the quality and safety of the service.
There were systems in place to investigate accidents, incidents and complaints and people to be involved and informed of the outcome. The provider worked proactively with healthcare professionals involved in people's care and acted on their recommendations to deliver care and support that met people's needs
Questions to ask when you visit
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 8 Oakmead Road, Croydon, CR0 3AS |
|---|---|
| Neighbourhood | St Helier, Sutton |
| Phone | 020 8684 3287 |
| Website | www.restorationcarehome.co.uk |
| Registered manager | Yvette Thomas |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 7 inspection reports, latest 12 October 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | RRC (GB) Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08252801 (opens Companies House) |
RRC (GB) Ltd runs 2 services in London. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by RRC (GB) Ltd
- RI Warm Melody Retreat Care home, CroydonRequires improvement
Nearest alternatives
- G Stewart Lodge Care Home Care home, 0.7 miles awayGood
- G St Antony's Care Home Care home, 0.9 miles awayGood
- G St Georges Residential Care Home Care home, 1.1 miles awayGood
- G Dunheved Lodge Care home, 1.1 miles awayGood
- G Hazel Homes for Autism Care home, 1.2 miles awayGood
Getting help from London Borough of Sutton
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Sutton
- Ask for a care needs assessment
- Phone: 020 8770 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Sutton
Checked on the council's website, November 2026.
Common questions
- Does Restoration Residential Care Home provide nursing care?
- No. The Care Quality Commission lists Restoration Residential Care Home as a care home without nursing.
- How many beds does Restoration Residential Care Home have?
- The Care Quality Commission's register lists 4 beds at Restoration Residential Care Home.
- When was Restoration Residential Care Home last inspected?
- The Care Quality Commission's latest rating for Restoration Residential Care Home was published on 12 October 2022.
- Who runs Restoration Residential Care Home?
- Restoration Residential Care Home is run by RRC (GB) Ltd. It runs 2 services in London.
- What is Restoration Residential Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 12 October 2022.