St Georges Residential Care Home

People were supported to have maximum choice and control of their lives and the service supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were risk assessments in place covering the support provided, including safe access to the community.

Medicines were managed appropriately. Infection control measures were in place. Health and social care professionals were involved in people's care to ensure they received the care and treatment which was right for them.

There was a stable staff team consisting of the provider and their family who had supported both people for many years.

Right care: Care is person-centred and promotes people's dignity, privacy and human rights;

Staff relationships with people were caring and supportive, which one person confirmed. The stable staff team and people had formed close relationships over many years.

Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive, and empowered lives;

People's equality, diversity and human rights were respected. The service's vision and values centred around the people they supported.

Regular checks helped to ensure the quality and safety of the service people received. The service made improvements as necessary.