St Antony's Care Home

What inspectors found

From the Care Quality Commission's assessment published 20 November 2024 (assessment visit 2 September 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   Based on the findings of this assessment, the rating for this key question has changed from Good to Requires Improvement. This indicates that some aspects of the service were not consistently safe, increasing the risk of harm to people.

   The concerns centred on how the provider maintained and monitored the safety of the care home environment, particularly fire safety. There were also issues with the provider’s governance systems, including how they identified and addressed problems to improve safety. Some risk management plans were missing, lacked personalisation, or were insufficiently detailed, meaning staff did not always have the necessary information to mitigate risks.

   These failures led to breaches of 2 regulations: Regulation 12 (Safe Care and Treatment) and Regulation 17 (Good Governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

   We discussed these issues with the registered manager, who acted promptly during and after our visit. They provided additional evidence showing how these concerns were either resolved or being addressed.

   More details can be found in the evidence section below.

   Care plans were based on thorough pre-assessments conducted by the provider and external health and social care professionals. Staff were knowledgeable about safeguarding, well-trained, and thoroughly vetted before working in the home. Infection control, including COVID-19 measures, followed current best practice guidelines.

2. Caring

   GGood Good

   For those quality statements not inspected, we used the scores awarded at the last inspection to calculate this key questions rating. The overall rating for the service remains good. People were supported to have choice and control and make decisions about how their support was provided. They were encouraged and helped by staff to do as much as they could for themselves, to maintain their independence. People were supported to understand their rights and how the service would make sure these were respected.

3. Responsive

   GGood Good

   For those quality statements not inspected, we used the scores awarded at the last inspection to calculate this key questions rating. The overall rating for the service remains good. People were supported to live in a safe, inclusive environment in which they were treated fairly and free from the fear of being discriminated against. People were supported to understand their equality and human rights and how staff and managers would respect these. Managers made sure staff were given appropriate training and supported to treat people equally and fairly and reduce the risk of them of being excluded from receiving care and support they were entitled to. Managers used people’s feedback to improve care to reduce any barriers people might experience due to their protected characteristics.