The Chestnuts
Care home, Croydon, 5 beds
Good
Rated on
Rating from the Care Quality Commission.
The Chestnuts: inspection record
Rated Good in July 2022, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2017. Rated Good in 2017, then Requires improvement in 2019, then Good in July 2022.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 4 years ago.
How it compares locally
- One of 99 Good care homes in Croydon, out of 112 with a rating.
- Smaller than 9 in 10 care homes in Croydon.
About the service
From the Care Quality Commission's inspection report published 27 July 2022. Quoted under the Open Government Licence.
The Chestnuts is a residential care home providing personal care to five people at the time of the inspection. The service was at full occupancy. People using this service have a learning disability and/or autism.
What inspectors found
Right Support ● Staff supported people to have the maximum possible choice, control and independence and they had control over their own lives. One person told us they chose to live at the service and that the support from staff had "given me my life back. I'm very happy here." ● Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. ● People were supported by staff to pursue their interests. ● Staff supported people to take part in activities and pursue their interests in the local area. ● Staff supported people to make decisions following best practice in decision-making. Staff communicated with people in ways that met their needs.
Right Care ● The service had enough appropriately skilled staff to meet people's needs and keep them safe. ● People's care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life. ● People received care that supported their needs and aspirations, was focused on their quality of life, and followed best practice. One person told us, "I'm very able and independent."
Read the full summary
Right culture ● People received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes. ● Staff placed people's wishes, needs and rights at the heart of everything they did. ● People and those important to them were involved in planning their care. ● Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate.
Questions to ask when you visit
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 14 St Helens Road, Norbury, Croydon, SW16 4LB |
|---|---|
| Neighbourhood | Norbury, Croydon |
| Phone | 020 8765 0299 |
| Registered manager | Patricia Miller |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 4 inspection reports, latest 27 July 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | The Chestnuts Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 3144651 (opens Companies House) |
Nearest alternatives
- G Norbury Crescent Care home, 0.1 miles awayGood
- G Roselands Residential Care Home Care home, 0.1 miles awayGood
- G Norcrest Care home, 0.2 miles awayGood
- G Norbury Hall Care home, 0.2 miles awayGood
- G Warwick House Care home, 0.6 miles awayGood
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does The Chestnuts provide nursing care?
- No. The Care Quality Commission lists The Chestnuts as a care home without nursing.
- How many beds does The Chestnuts have?
- The Care Quality Commission's register lists 5 beds at The Chestnuts.
- When was The Chestnuts last inspected?
- The Care Quality Commission's latest rating for The Chestnuts was published on 27 July 2022.
- Who runs The Chestnuts?
- The Chestnuts is run by The Chestnuts Limited.
- What is The Chestnuts's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 27 July 2022.