Norbury Hall
Care home, Croydon, 81 beds
Good
Rated on
Rating from the Care Quality Commission.
Norbury Hall: inspection record
Rated Good in June 2022, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 5 times since 2015. Rated Good in 2015 and 2017, then Requires improvement in 2018 and 2019, then Good in June 2022.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 4 years ago.
How it compares locally
- One of 99 Good care homes in Croydon, out of 112 with a rating.
- Larger than 9 in 10 care homes in Croydon.
About the service
From the Care Quality Commission's inspection report published 24 June 2022. Quoted under the Open Government Licence.
Norbury Hall is a residential home for up to 81 older people, many of whom were living with dementia. At the time of the inspection 75 people were receiving personal and nursing care.
What inspectors found
The registered manager was experienced and understood their role and responsibilities well overall, as did staff. The registered manager engaged well with people using the service, relatives and staff and staff felt well supported by them. The registered manager notified CQC of significant events, such as allegations of abuse, as required by law and understood their legal responsibility to be open and honest with people when something goes wrong.
Risks relating to people's care were well managed, although risks relating to pressure ulcers for one person could be improved as their pressure mattress was not always at the correct settings. There were enough staff to support people safely and the provider had invested significantly to improve staffing numbers since our last inspection. Recruitment was robust and ongoing. Staff received training in infection control, including the safe use of personal protective equipment (PPE), to reduce the risk of COVID-19 transmission. People received the right support in relation to their medicines and the registered manager oversaw this. The premises were maintained safely with regular checks.
Read the full summary
Staff received the training and support they needed to understand and meet people's needs with specialist training available. People were supported to maintain their health and to attend appointments with professionals involved in their care. People received food and drink of their choice, meeting their dietary and cultural needs and preferences, with snacks available outside of mealtimes. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People liked the staff who supported them and were comfortable in their presence and staff knew people well. People were encouraged to be involved in their care as much as they liked. Staff treated people with dignity and respect and protected people's confidential information. Staff received training in equality and diversity and understood people's differences. People's care plans were based on their individual needs and preferences and were kept up to date. The registered manager investigated and responded to any concerns or complaints in line with their policy and people had confidence in how they would respond.
Questions to ask when you visit
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 55 Craignish Avenue, Norbury, London, SW16 4RW |
|---|---|
| Neighbourhood | Norbury, Croydon |
| Phone | 020 8764 9164 |
| Website | www.norburyhall.co.uk |
| Registered manager | Abein Rajan |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 10 inspection reports, latest 24 June 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Norbury Hall Residential Care Home Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | BR006848 (opens Companies House) |
Nearest alternatives
- G Norcrest Care home, 0.1 miles awayGood
- G The Chestnuts Care home, 0.2 miles awayGood
- G Norbury Crescent Care home, 0.2 miles awayGood
- G Roselands Residential Care Home Care home, 0.2 miles awayGood
- G Warwick House Care home, 0.4 miles awayGood
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Norbury Hall provide nursing care?
- No. The Care Quality Commission lists Norbury Hall as a care home without nursing.
- How many beds does Norbury Hall have?
- The Care Quality Commission's register lists 81 beds at Norbury Hall.
- When was Norbury Hall last inspected?
- The Care Quality Commission's latest rating for Norbury Hall was published on 24 June 2022.
- Who runs Norbury Hall?
- Norbury Hall is run by Norbury Hall Residential Care Home Limited.
- What is Norbury Hall's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 24 June 2022.