Stewart Lodge Care Home

People were treated well at the service. People's feedback indicated staff delivered good quality support. Staff were supported through supervision to continuously learn and improve in their role. Staff enjoyed their work and supporting people using the service. They were encouraged to put people's needs and wishes at the heart of everything they did.

Staff supported people in a dignified way which maintained people's privacy and independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff supported people to manage their healthcare and medical conditions and made sure people could access support from healthcare professionals when needed. Staff encouraged people to eat and drink enough to meet their needs. People were supported to take their prescribed medicines in a timely and appropriate way. Medicines were managed safely.

People undertook activities that reflected their interests and preferences. Relatives and friends were free to visit people without any unnecessary restrictions. The service had been designed and decorated to meet people's needs and people had a choice of comfortable spaces to spend time in.

The registered manager was experienced and had a clear understanding of how people's needs should be

met. They undertook audits and checks to monitor, review and improve the quality and safety of the service. There were systems in place to investigate accidents, incidents and complaints and people to be involved and informed of the outcome. The provider worked proactively with healthcare professionals involved in people's care and acted on their recommendations to deliver care and support that met people's needs.