NAS House

There were regular health and safety checks of the premises and equipment to make sure these were safe. The provider had taken action since our last inspection to make improvements that were required. Specifically, we found windows had been fitted with more appropriate restrictors and water hygiene risks were more suitably managed.

There were enough staff to support people and meet their needs. People were supported by a regular team of staff which helped to maintain consistency in the care and support they received. The provider carried out recruitment and criminal records checks to make sure staff were suitable to support people. Staff felt valued and supported by the provider and encouraged to improve their working practice when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was clean and hygienic and staff followed current infection control and hygiene practice to reduce the risk of infection. People's relatives and friends were free to visit without any unnecessary restrictions.

Medicines were managed safely and people received their medicines as prescribed.

The provider, who was an individual, was suitably experienced and understood how people's needs should be met. They monitored and reviewed the safety and quality of the service through regular audits and checks.

People were satisfied with the care and support they received from staff. People's views were sought about how the service could improve and the provider acted on these.

There were systems in place to investigate accidents, incidents and complaints and people to be involved and informed of the outcome.

The provider worked with healthcare professionals involved in people's care and acted on their recommendations to deliver care and support that met people's needs.