Heathvale House
Care home, Croydon, 9 beds
Good
Rated on
Rating from the Care Quality Commission.
Heathvale House: inspection record
Rated Good in February 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2015. Rated Good in 2015, 2017 and February 2022.
It has been rated Good at every inspection since 2015. The latest rating was published about 5 years ago.
How it compares locally
- One of 99 Good care homes in Croydon, out of 112 with a rating.
- Smaller than 7 in 10 care homes in Croydon.
About the service
From the Care Quality Commission's inspection report published 8 February 2022. Quoted under the Open Government Licence.
Heathvale House is a residential care home for people with complex mental health needs, substance abuse and/ or acquired brain injury. The service provides personal care to up to nine people. At the time of the inspection there were nine people receiving care from the service.
What inspectors found
People received the right support in relation to risks, such as those relating to their mental health needs and any complex behaviours used to communicate needs. There were enough staff to support people safely and the provider checked staff were safe to work with people through suitable recruitment checks. Staff received training in infection control practices, including the safe use of personal protective equipment (PPE), to reduce the risk of COVID-19 transmission. Staff supported people to manage their medicines as expected. The provider carried out the necessary health and safety checks of the premises.
People were supported by staff who received the training and support they needed to meet people's needs. People were supported to maintain their mental health and staff monitored key indicators of people's physical health. People received food and drink of their choice. The service was adapted to meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Read the full summary
People were comfortable with the staff who supported them and staff knew them well. People received consistency of care from staff who knew them well and checked their care was meeting their needs. Staff treated people with kindness, dignity and respect. People were involved in their care and their care plans were based on their individual needs and preferences. People were encouraged to raise any concerns or complaints and a suitable complaints policy was in place. Staff supported people to develop their living skills so they could live more independently in the future.
The registered manager understood their role and responsibilities, as did staff. The registered manager engaged and consulted well with people using the service, relatives and staff. Staff felt well supported by the registered manager. A system of audits was in place to check people received a good standard of care and the home was run in line with the regulations and best practice. The registered manager notified CQC of significant events as required by law.
Questions to ask when you visit
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 95 Brigstock Road, Thornton Heath, Croydon, CR7 7JL |
|---|---|
| Neighbourhood | Thornton Heath, Croydon |
| Phone | 020 8768 8050 |
| Website | www.bramleyhealth.co.uk |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 7 inspection reports, latest 8 February 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Mr. Gordon PhillipsBrand: Bramley Health |
|---|---|
| Ownership type | Individual |
Mr. Gordon Phillips runs 2 services in London. 2 are rated Good or Outstanding.
Other services run by Mr. Gordon Phillips
- G Shepherds Corner Care home, CroydonGood
Nearest alternatives
- G Thornton Lodge Limited Care home, less than 0.1 miles awayGood
- G NAS House Care home, 0.1 miles awayGood
- RI 21 Lucerne Road Care home, 0.1 miles awayRequires improvement
- G Brigstock House Care home, 0.1 miles awayGood
- RI Warm Melody Retreat Care home, 0.3 miles awayRequires improvement
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Heathvale House provide nursing care?
- No. The Care Quality Commission lists Heathvale House as a care home without nursing.
- How many beds does Heathvale House have?
- The Care Quality Commission's register lists 9 beds at Heathvale House.
- When was Heathvale House last inspected?
- The Care Quality Commission's latest rating for Heathvale House was published on 8 February 2022.
- Who runs Heathvale House?
- Heathvale House is run by Mr. Gordon Phillips. It runs 2 services in London.
- What is Heathvale House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 8 February 2022.