Bloomberg Care Services Ltd

People using the service lived in a semi-detached house, with shared kitchen and bathroom facilities.

People's experience of using the service The provider's recruitment practice had not always been effective and improvements were required.

The provider had made improvements to the systems in place to monitor the quality and safety of the service and these now needed to be embedded.

Staff knew how to report accidents and incidents and learning from these took place. Arrangements were in place to ensure that all staff would receive the required physical intervention training which will include de- escalation techniques.

Infection control guidance was in place. People had risk assessments in place including risks related to the COVID -19 pandemic.

People were supported by staff who knew their needs. Staff understood what action to take if they suspected somebody was being harmed or abused. Medicines were managed safely.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting some of the underpinning principles of Right support, right care, right culture. Granville Drive looked like a family home and there were no identifying external signs to indicate the house was a care home. People had been supported to personalise their rooms. The home was within easy access of local amenities which people were supported to access. The atmosphere in the home was welcoming and calm. Accessible information was used to support people's understanding and engagement.