Meadfoot View

Risks to people were managed and the environment was safely maintained. People received their medicines when required. There were sufficient staff on duty to meet people's needs and this was kept under continual review. Staff were recruited safely into the service. The service environment was clean and infection control measures were effective.

People's needs were assessed prior to moving into the service and they were supported by appropriately trained staff. The environment people lived in was well equipped, well-furnished and well-maintained. People received enough support to eat and drink enough and any health concerns were escalated to relevant professionals as needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where required, applications to lawfully deprive people of their liberty had been made and best interest processes followed.

People, relatives and health professionals spoke positively of the care provided at Meadfoot View. People were supported to be involved in choices about the care and support they received. The service provided responsive care to people and people's communication needs were considered when care was being designed. People were involved in activities both within the service and the community. People were supported to participate in their chosen social and leisure interests on a regular basis.

People were positive about the service management who were clearly driven to provide the best possible

outcomes for people. There was a governance framework in place to monitor and assess the quality and safety of the service. Within the service there were systems to ensure the involvement and views of people, relatives, staff and healthcare professionals. There was a continual development plan in place to continually evolve the service for the benefit of those living within it.