Dane View Care Home With Nursing

Staff worked alongside community health and social care professionals to ensure people received timely care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Management of known risks to people's health and wellbeing still required improvement. Wound and skin care management had significantly improved since our last inspection, however, we found gaps in people's records that did not promote safe practice. There was a continued lack of guidance in place for staff regarding people's mobility needs and risk of falls. Safe medicines practices were not always followed.

People's assessment documents were not always fully completed, for example, food and fluid records. Feedback from people indicated they were happy with the care they received and felt it met their needs. The mealtime experience was calm and relaxed.

People were protected from risk of harm and abuse by an effective safeguarding system. People and their relatives told us they felt safe.

People were supported by enough staff who were deployed effectively. Safe recruitment processes were in place.

Right Culture: The registered manager demonstrated desire and ability to learn lessons when things went

wrong, however, further improvements in relation to safe care and treatment were required. The provider had employed a group quality and compliance manager and a group operations manager to support service development.

Quality assurance processes were not always being used effectively. Senior staff were not always clear on their roles in relation to quality oversight.

The provider was proactive in ensuring staff compliance with required training. Most people and their relatives told us they felt staff were well trained and competent.

Staff spoke highly of the registered manager. Feedback from people and their relatives indicated the home was well managed.

Staff received regular supervisions. Regular staff and relative meetings took place to provide people opportunity to provide feedback.