Fairmead House

People's needs were assessed, and the staff provided support to meet people's needs. The staff were trained and skilled to provide high-quality care for people. People were included in planning and preparing their own meals and encouraged to have a healthy diet. People were supported to access healthcare services as they needed. The service had been designed to meet people's needs and to promote their independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People lived in their own flats and were supported to make their own choices about their lives, how they spent their time and to develop and maintain relationships that were important to them. They received person-centred care and were supported to achieve positive outcomes. The focus of the service was to promote people's rights and choices. The staff team were committed to ensuring people enjoyed a good quality of life.

The staff treated people in a respectful and caring way. They supported people to gain skills and independence and to be proud of their achievements. The staff knew how people communicated and gave them information to make choices in a way they could understand. The staff respected the decisions people made about their lives and support.

People and those who knew them well were included in planning their support. The staff supported people to follow activities they enjoyed. The provider followed government guidance about visiting in care homes throughout the pandemic. When visiting was not possible, people were supported to use technology to keep in touch with their families. People were supported to maintain relationships that were important to them. The provider had a procedure for responding to complaints about the service.

People received high-quality, person-centred care that met their needs. The management team and provider had promoted an open and inclusive culture in the service. They understood their responsibilities under the duty of candour and were open with people when incidents occurred in the home. The management team and staff were committed to the continuous improvement of the service. They assessed the quality and safety of the service to identify how it could be further improved to promote positive outcomes for people. The staff worked in partnership with other services to ensure people consistently received care that met their needs.