39a Castle Road

The registered manager had carried out a thorough assessment of the person's needs before they were offered accommodation in the home. Staff were trained and skilled to provide high-quality care which met the person's needs. Staff knew the person's preferences around meals and drinks and supported them to enjoy a healthy diet. Staff had supported the person to access healthcare services as they needed. The service had been designed and developed to meet the person's needs.

The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was meeting the underpinning principles of Right support, right care, right culture. The person lived in their own flat and staff supported them to make choices about their life. They received person- centred care and were supported to achieve positive outcomes. The focus of the service was to promote their rights and choices.

Staff treated the person in a respectful, kind and caring way. They worked with the person to support them to gain skills and independence. The staff knew how the person communicated and gave them information to make choices in a way they could understand. The staff respected the decisions the person made about their support.

The registered manager had gathered detailed information about the person, their likes and dislikes. The information gathered was used to develop a detailed support plan to guide staff on how to care for the person. The care plan was reviewed as the person gained skills and independence. Staff supported the person to follow activities they enjoyed and to maintain relationships that were important to them. The provider had a procedure for responding to complaints about the service.

The management team and staff were passionate about providing person-centred care which placed the person at the centre of the service. The management team modelled empowering and person-centred behaviours which staff followed. The person received high-quality, person-centred care that promoted positive outcomes and enhanced their quality of life. The provider understood their responsibilities under the duty of candour and were open with people when incidents occurred in the home. The management team and staff were committed to the continuous improvement of the service. They continually assessed the quality, safety and effectiveness of the service to identify how it could be further improved to promote positive outcomes for the person. Staff worked cooperatively with other services to ensure the person received the care and support they needed.