Short Term Breaks - 69 Neithrop Avenue

Based on our review of Safe and Well Led, the service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support: • The service was a five bedroomed property. As this was a respite service, often five people did not always stay in the service, each day was different as staff tried to match people who stayed so that they would enjoy being together. The provider had made the service more homely and welcoming than at the previous inspection and the registered manager was keen to develop a sensory room where activities could also take place. People received personalised care and support specific to their needs and preferences. People were protected from the risks of harm, abuse or discrimination because staff knew what actions to take if they identified concerns. There were enough staff working to provide the support people needed. Staff understood the risks associated with the people they supported. Risk assessments provided guidance for staff about individual risks. People received their medicines safely, when they needed them.

Right care: • Care was person-centred and promoted people's dignity, privacy and human rights. People's individual needs and choices were recognised, and respected. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right culture: • The service had worked hard to keep people safe during the COVID-19 pandemic. Good quality monitoring systems had been developed and morale was good amongst the staff team. We received positive feedback in relation to the care people received and how the service was run. One relative told us, "[Person using the service] is delighted to go to Neithrop and happy to come home. They [staff] would communicate to us if

they weren't happy." A second relative said, "There are no problems at all and [person using the service] is safe and happy."

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.