Gorseway Nursing Home

Risks to people's health, safety and well-being had been assessed and staff understood how to keep people safe. People had assessments before admission to ensure their needs could be met and ongoing risk assessments to reduce any risks. People's health and nutritional needs were planned for and met. Any health concerns were raised with health professionals.

People were protected from the risk of abuse because the provider had effective safeguarding systems in place. People received their medicines as prescribed. There were enough staff to safely support people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People we spoke with were complimentary about the care they received and told us staff were kind, caring and treated them with respect.

People's needs were met in a personalised way. People had been supported to maintain relationships and to take part in activities that they enjoyed. The provider took complaints seriously and used them to learn and improve the service.

The service had a positive, open culture. People told us they were happy living at Gorseway and staff enjoyed their work. The registered manager was keen to continually improve the service.